At Spiroflow, we believe that after-sales support & service form an integral part of every bulk material handling solution that we provide. We have systems that have been in operation for decades & that means that they are not only well made but well maintained. Our service managers & technicians strive to provide the support you need when you need it. It may be installation, commissioning, a total service contract or just the occasional troubleshooting call. Whatever your needs, our service team is here to offer technical advice & react quickly to breakdown calls.
Installation & Commissioning Guidance
We have a global mechanical and electrical installation commissioning team. Whether is it installation supervision, commissioning/debugging, or on-site training, just let us know what you need. We are available to help!
After commissioning is complete our service technicians can train management, maintenance, and operator personnel on how to use, maintain and service the equipment properly. We show them which buttons to push and what the functions do, where to check and what to look for if there is a problem, how to adjust settings through the HMI, how to check and adjust cable tension, and basically, answer any questions your team may have with your new system.
This includes inspecting the equipment after the installation is complete, powering up the system, ‘bumping’ or pulsing motors, checking the direction of motors, aligning and adjusting sensors and switches, checking valves for functionality, setting the force on vibrators, checking cable tension in aero mechanical conveyors, checking pneumatic plumbing, checking electrical connections, assuring lubrication levels are correct, fine-tuning the program to work out bugs or adjust it to suit the customer’s needs, plus much more.
This includes assistance piecing together the project package. We provide the customer’s installation crew with guidance on support structures, calculating equipment location per the engineered layout drawing, advising installation crews on the proper steps to install the system, as well as assisting the electrical contractors in powering up the equipment.
For the ultimate in peace of mind and trouble-free operation, our service contracts provide scheduled maintenance and replacement of wear parts. This is particularly beneficial if you have purchased a complete powder handling system.
When you share the details of your application and operating conditions with us we can prepare a detailed maintenance schedule for your consideration. Our service contracts can also include delivery of strategic replacement parts to your site for immediate use in case your line goes down. Of course, our customers with service contracts always command our highest priority.
If you are interested in more details about our service contracts or would like your equipment to be inspected and serviced, please contact our service team in our UK or US headquarters. We are happy to help!
How you keep it running is ours!
Service & Shipping Coordinator (UK)
Spare parts & Service Manager (US)
Do you have a problem or need some advice? Just call or email me and I will get it resolved!
(1) 704-246-1982 Direct
(1) 704-246-0900 Main